Frequently Asked Questions

This page outlines some common questions and answers that you may have. Don't see your question? Feel free to reach out via info@amlo-events.com. Feel ready to book? Hit the button below to submit your booking request.

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General Questions

What areas do you deliver to?

We will delivery anywhere inside of King and Snohomish county. If you are within 20 miles of Redmond, WA your delivery will be free. Delivery and set-up fees may apply to surrounding areas and set-up environments.

What can I expect?

Once your booking is confirmed, we will communicate final details with you before delivery.

We will arrive an hour to several hours before your party depending on the size of your package. Please have parking available near the entrance. We do charge an additional fee for obstructions such as stairs, far from parking, etc. After installation, we’ll review the rules and safety measures and then you’re all set for a day of fun!

We will pick up after your event time based upon a mutually agreed time. Upon pick up, we ask that the area be clear of children so that we may disassemble safely and efficiently.

Booking Questions

What areas do you deliver to?

What form of payment do you accept?

We accept all major credit card and debit card brands. We also offer the ability to pay using Venmo, Paypal, and Cash. More information on cash payments will be provided during the rental reservation process.

Do you require a depost?

A non-refundable 50% deposit is required to guarantee your reservation. Final payment is due 72 hours prior to your event

Policy Questions

What are the rules and expectations for rented items?

It is the responsibility of the person/s or organization hiring AmLo Events LLC to ensure that all possible precautions are taken to avoid injury to people or damage to the rented equipment. Please ensure the following safety instructions are followed:

No food, drink or chewing gum on or around the equipment. This will avoid any accidental risks and keep the equipment clean. (Please note if the equipment is collected in a dirty condition then the person hiring it will incur an excess cleaning charge.)
No shoes, jewelry, loose objects in pockets, and/ or badges to avoid injury to peoples using the equipment and harm to the equipment
Climbing, hanging or sitting on safety gates is dangerous and must not be allowed.
A responsible Adult must supervise the rented equipment, at all times. Parents are responsible for supervising their children, we do not stay on site for parties unless purchased as an add-on.

We will provide a sign for your specific rental equipment to help educate your attendees on the rules during your event.

Cancellation Policy

All deposits are non-refundable. If something arises and you need to cancel or reschedule, please let us know before 7:00 am on the day of your rental. Failure to provide timely notice will result in the full rental cost being charged.

In the event of a reschedule, your previous deposit will be applied to your new date. If you reschedule your event more than once, an inconvenience fee of $100 will be applied.

We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.

What if it raining or expected to be very windy?

It is your responsibility to be prepared for the weather on the day of your event

If it is raining the day of your event and you decide to cancel before 7:00 a.m., your deposit will be held and you are able to reschedule for any future date. The rain will not hurt our inflatables. We encourage you not to cancel due to rain, and embrace our lovely pacific NW weather.

One of the greatest dangers when using inflatables is wind. A strong gust of wind can compromise how the inflatable is secured to the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.

At this time we do not offer tent canopies for rent. If this is an outdoor spring or fall event please plan to have one on site or have a backup indoor location. The summer sun can also make equipment hot to the touch.

Setup & Takedown Questions

What surfaces do you setup on?

We can set up on grass, turf, asphalt, concrete, pavers, wood decks, trex decks, or inside a venue or home. We are unable to setup on rocks, gravel, dirt, or mulch.

Do you setup at parks?

We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has an electrical hookup to power the blower. We offer generator rentals as an add-on to serve this use case. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide.

When do you set up and pick up the equipment?

We will arrive anywhere from an hour to several hours before your event starts depending on the size of your order. We will coordinate a specific delivery window with you based on the start time of your event.

For setup, please have parking available near the entrance. We do charge an additional fee for obstructions such as stairs, far from parking, etc.

We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 9 pm will incur an additional charge.

Will the inflatables be clean and sanitized?

Yes, all of our equipment is thoroughly cleaned and disinfected before your event starts and after your event is done as well.